Warranty & Returns
You have the right to cancel your order within fourteen days of receiving the goods without giving any reason. To exercise your right of cancellation, you must inform us of your decision to return the goods by means of a clear declaration (e.g. by e-mail or letter). The unopened parcel must then be returned to us immediately. The costs for the return shipment are to be borne by you.
Once we have received and checked the goods, we will refund you using the same payment method you used for the original transaction.
If your parcel is damaged or incomplete upon receipt, please send an e-mail to firstname.lastname@example.org and we will find a solution to your problem.
Mon-Thu: 08:00 - 15:00
Fri: 08:00 - 12:00 CET
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